Initial Enquiries & Quotes

To begin, please complete the design consultation form so we can gather your ideas and inspiration.

• A personalised quote will be provided based on your requirements.

Order Form

• Once you are happy to proceed, you will be asked to complete an order form with your wording (names, dates, venue details, etc.) and any preferred finishes.

• Wording should be provided in an editable format (e.g. Word or Google Doc).

Booking & Deposit

• After receiving your order form, an invoice will be issued.

• A £50 deposit is required to secure your booking. This is deducted from your final balance and is non-refundable.

• If you book invitations and later return for on-the-day stationery, you only need to pay the deposit once.

• If booking only on-the-day stationery, the £50 deposit will still apply.

Design Development & Proofs

Digital proofs will be created for your review and refinement. The time from the initial proof to final sign-off can vary depending on when your enquiry was made, the speed of your responses, and the number of revisions needed. Rough time estimates are as follows:

• Initial designs are typically provided within 2 weeks of receiving your brief, draft wording, and deposit.

• The first round of revisions is usually provided within 1-2 weeks. To help speed up this process, please provide all changes in a single, typed email, clearly outlining your amendments. If changes affect the original wording, please make them directly in your original document and highlight them. Significant changes to the brief or illustration style at this stage may incur additional charges and delays.

• Minor revisions are generally completed within 1 week. Again, significant revisions or changes to the original brief at this point may result in additional charges and timeline adjustments.

Approval & Payment

• Once you approve your final design, the remaining balance will be due in full before printing begins.

• Approval must be provided in writing (email is sufficient).

• Please thoroughly check all details: design, spelling, grammar, dates, quantities, and sizes, before approval. Errors noticed after sign-off are the client’s responsibility.

• If purchasing on the day stationery for a wedding less than 8 weeks away, then a deposit will not be taken and the full balance must be paid upfront.

Production & Delivery

• Printing, assembly, and finishing will begin only after full payment and written approval.

• Standard production takes approximately 2-3 weeks from sign-off, but exact times depend on materials and supplier availability.

• Delivery is available within the UK only and is sent fully tracked and insured.

• Please check your order on arrival and notify us within 48 hours of any issues. If an item arrives damaged, it will be covered by insurance for replacement.

Cancellations, Refunds & Changes

• The £50 deposit is non-refundable.

• Once printing has begun, orders cannot be cancelled or quantities reduced.

• If a reprint is required due to client error (e.g. incorrect wording), full reprint costs will apply.

• In cases where materials have already been purchased or production started, only a partial refund (if any) may be offered at our discretion.

• If we cannot fulfil your order due to illness, supply issues, or circumstances beyond my control, we will provide a refund for any unfulfilled work.

Client Responsibilities

• Provide wording, seating plans, and event details in good time: for on-the-day stationery, this must be finalised at least 3 weeks before your event.

• Double-check all proofs carefully. We recommend printing them out and having a friend review before final sign-off.

• Ensure delivery details are correct and someone is available to receive your parcel.

Liability

• Colours may vary slightly between digital proofs and printed items due to screen and print differences; this is not considered a fault.

• We are not responsible for delays caused by late provision of information, client amendments, courier delays, or events outside my control.

• My liability is limited to the value of the order placed.

Confidentiality

Unless you request confidentiality in writing before work begins, we may showcase the materials, designs, and prints created for you, and share the creative process online, on social media, or at trade events. Any personal information, including wedding websites and guest details, will always be kept private and secure.